Returns and Exchanges

While we hope that you are more than happy with your purchase, we understand that returns and exchanges are part of the ordering process and are happy to assist you with every step. Please keep these guidelines in mind when you return your item(s):

• Be sure the items are clean, un-worn, and contain any original tags or are in their original packaging.
• Send your item(s) back to the address below and mark the outside of the package with your order number.

• You are responsible for the shipping cost to return the items; however, we do pay the ground shipping charges to send any accepted exchanges back to you. We do not refund your original shipping charges.
• Complete our return form and include your order number, name, and address under which the order was placed, contact phone number, the item(s) you are returning, and any item(s) you would like in exchange (different size, color, etc.).
• It can take up to 2 weeks to process returns once we receive them. We will then send out any requested exchanges or process your return accordingly.
• If you are in a time crunch, it may be faster to place a new order instead of waiting for an exchange. Refunded costs may vary if a new order is placed for items that were originally ordered in a package.
• Please see our complete return policy below.

Our return form can be downloaded HERE.

RETURN POLICY

Cheerleading Company guarantees our merchandise against manufacturing defects. We will be happy to correct any workmanship defects if we are notified within 14 days after ship date. However, if the items are custom-made to your specific requests, using your specific measurements, we are unable to accept returns or exchanges. Additionally, Cheerleading Company is not responsible for replacing uniforms that have been outgrown.

All returns/exchanges must be made within 14 days after ship date and must be accompanied by a return form. Please call 214.343.3333 or submit our contact us form if you have any questions regarding returns or exchanges. Please allow up to 2 weeks for the processing of returns/exchanges. Additional shipping charges and restock fees may apply to some returns or exchanges. We will not accept returns of items not in resalable condition. Items must be returned in their original packaging.

The following items are not eligible for return or exchange: made-to-order polyester uniforms, polyester warm-ups, custom made pom pons, briefs and bodysuits due to health code reasons, items worn or soiled, mascot uniforms, and personalized, lettered items including garments, sweatshirts, shorts, bags, hair accessories, and printed items.

Merchandise marked as FINAL SALE, CLOSEOUT or OPEN BOX are sold "as is" and may not be returned or exchanged.

A return or exchange is not guaranteed until items are returned to us and inspected by our Customer Service team. If your items are not accepted for return/exchange per the requirements listed in this policy, you will receive a rejection notification email as well as a payment link to cover return shipping cost of rejected items. Customer will either need to pay shipping expenses within 10 business days of rejection notification or select to have items donated to a local organization.

Shoe Restocking: Shoes may only be returned/exchanged if they are unworn. If shoes appear to be worn, they will not be accepted for return/exchange. There is a $5.00 restocking fee per box that is damaged, has postage or tape affixed, or on which is written.

Megaphone Restocking: There will be a $5.00 restocking fee on all megaphone returns/exchanges for megaphones 12" and taller.

Additional policies regarding orders can be found HERE.

Questions about fit and alterations? Click HERE.

For questions or further assistance, Call us today at 214.343.3333 or submit our contact us form. One of our friendly sales representatives will be happy to help.