Ordering Information & Policies
In order to begin production on your order, we must have the following information:
Styles and Color Placement - Please be specific when ordering. All styles listed on the Internet and in the catalog have specific color placements. Please CALL US FIRST at 800-411-4105 if you have any questions about color placement or colors. We are happy to send free color swatches to you to determine which color to order.
Sizing Information - Cheerleading Company recommends that the sponsor or someone with sewing experience measure team members. We suggest that you have the same person measure all team members. DO NOT HAVE INDIVIDUAL TEAM MEMBERS MEASURE THEMSELVES. Please see measuring guidelines on the internet at http://www.cheerleading.com/sizing_information.php or in our catalog. Cheerleading Company will be happy to convert your measurements into our size chart for you.
You can place your order in the following ways:
ORDER BY PHONE
CALL Toll Free 1-800-411-4105 or 214-343-3333
Phone representatives are available from 8:30 to 5:30 CST, Monday-Friday
Dallas Showroom/Pick Up Order Hours - 9am-3pm Monday-Friday.
Many items are now available for purchase online 24 hours, 7 days a week
ORDER BY E-MAIL
E-MAIL: firstname.lastname@example.org 24 hours, 7 days a week
ORDER BY FAX
FAX Toll Free 1-800-411-0842 or 214-343-5401
(Dallas area) available 24 hours, 7 days a week.
ORDER BY MAIL:
MAIL TO: Cheerleading Company
11350 Hillguard Road
Dallas, Texas 75243-8311
All orders must include full pre-payment. However, we will accept a half-down deposit on uniform orders with the balance due in two weeks or before shipment - whichever occurs first.
We accept MasterCard, Visa, American Express, Discover, Check and Money Order. Cheerleading Company will accept Purchase Orders from PUBLIC Colleges and Universities, High Schools, Jr. High Schools, Middle Schools and Elementary Schools. If you are paying by purchase order, please see our CREDIT POLICY below.
Tax Exempt Texas Residents: If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (8.25%).
Tax Exempt Oklahoma Residents: If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax based on your delivery address.
We accept only one coupon code/promo code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined. To receive a copy of a specific promotion’s details, please e-mail email@example.com.
*Coupons and promo codes acquired through 3rd party sites or external channels not approved by Cheerleading.com/CC Dancewear may not redeemable as these offers may be expired or otherwise are invalid. Please sign up for email alerts or refer to our web site for the most up-to-date information on discounts, sales events, and special offers.
Cheerleading Company will extend credit to public schools in good standing with our company. We accept official Purchase Orders from accredited public: Universities and Colleges, High Schools, Junior High Schools, Middle Schools and Elementary Schools. All Purchase Orders must be signed by an authorized school official. Merchandise must be shipped to the school address only.
Public schools that are not set up on a Purchase Order system may submit a "Letter of Guarantee." The letter must state that the school is accepting responsibility of payment for the order of cheerleading uniforms and/or accessories with the total amount including shipping and handling listed. The Principal must sign the letter. It needs to be on official school stationary with the complete school address, phone and FAX numbers listed.
We must a have a signed Purchase Order or prepayment in hand before we are able to begin processing your order. Manufacturing will begin on the date we receive the payment, Purchase Order or Letter of Guarantee. If we have to verify your purchase order, manufacturing will begin on date of verification. Purchase Orders can be emailed to firstname.lastname@example.org or faxed to 800-411-0842.
Terms: All approved accounts are Net 30 days upon receipt of invoice. Late payments are subject to additional charges.
Purchase Orders from the following types of groups CANNOT be accepted: Private Schools and Academies, Public Charter Schools and Academies, Gyms, Cheer and/or dance studios, Pop Warner leagues, Pee Wee leagues, Private companies, and other groups. We cannot accept PO's or letters of guarantee from schools out of the country. We are happy to accept orders from these groups, however pre-payment is required before shipment.
For quick shipment, please pay with credit/debit card or money order. If your order is paid with a personal check, cashier's check or official bank check it will be held until cleared by our bank. This can take up to 10 business days.
Please note that this policy also applies to final payments made for uniforms and custom made accessories. Even if the merchandise is ready to be shipped, if final payment is made with a personal check, cashier's check or official bank check the completed order may be held up to 10 business days, to ensure that the check has cleared. We strongly urge you to make a final payment with a credit/debit card or money order to avoid a delay in receiving your goods.
Cheerleading Company will NOT accept multiple checks from individual team members on team orders. One check or money order will be accepted from each team or organization. A $35.00 service fee will be charged on ALL returned checks. A returned check on an order will cause the entire order to be pulled from production and placed on hold until payment is resolved.
At present, you are only responsible for sales tax if your order is being shipped to the states of Texas or Oklahoma.
Tax Exempt Texas Residents: If your organization is exempt from paying sales tax, you must include your signed Texas exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (8.25%).
Tax Exempt Oklahoma Residents: If your organization is exempt from paying sales tax, you must include your signed Oklahoma exemption certificate with your order. Without this certificate, we are required by law to charge sales tax based on your delivery address.
Cheerleading Company guarantees our merchandise against manufacturing defects. We will be happy to correct any workmanship defects if we are notified within 14 days after ship date. However, if the items are custom-made to your specific requests, using your specific measurements, we are unable to accept returns or exchanges. Additionally, Cheerleading Company is not responsible for replacing uniforms that have been outgrown.
All returns/exchanges or issues regarding merchandise defects must be made within 14 days after ship date and must be accompanied by a Return Form. Please CALL US if you have any questions regarding returns or exchanges. Additional shipping charges and restock fees may apply to some returns or exchanges. Please allow up to 2 weeks for processing of returns/exchanges. We will not accept returns of items not in resalable condition. Items must be returned in their original packaging.
The following items are non-returnable or exchangeable: polyester uniforms, polyester warm-ups, custom made pom pons, briefs and bodysuits (if opened) due to health code reasons, items worn or soiled, lettered items including garments, sweatshirts, shorts, bra tops and bags with tackle-twill or monogramming, custom socks, hair accessories, printed items, mascot uniforms, DVDs and CDs.
Shoe Exchanges: Shoes may only be exchanged if they are unworn. If shoes appear to be worn, they will be returned to you, and you will be responsible for payment. There is a $5.00 per pair repair fee for boxes that are damaged, have postage or tape affixed, or on which are written.
Megaphone Restock Fee: There will be a $5.00 restock fee on all megaphone returns for megaphones 13" and taller.
Cancellations are not accepted for custom manufactured items once an order has been placed into production. For example, if you have a team member who leaves your team, and her uniform and pom pons are already in process, we are unable to cancel her order because all uniforms and pom pons are custom made to our customer's specifications.
1. Cheerleading Company garments are manufactured to standard sizing charts. Measurements are taken to determine which standard size will be the best possible fit. Garments are not manufactured to fit an individual's exact measurements. We are able to customize back length and skirt length on most garments at no extra charge.
2. Cheerleaders Grow! Hold fittings as close to the time of ordering as possible, and take potential growth into account when determining the size to order. Bonus: We offer a generous seam allowance on most garments to allow for easy alterations if needed. Most garments can be let out almost to the next size.
3. As with any standard-size garment, some alterations may be necessary for the best fit. Alterations and alteration costs are the sole responsibility of the purchaser. Cheerleading Company does not provide alterations.
As our garments are hand sewn, there may be small tolerances in the length and width of garments. Garments may measure up to +/- 1/2" of the specified length and +/- 1/2" of the specified bust/chest or waist size.
In order to take advantage of special quantity pricing available, each package selection must have same style and color placement.
Cheerleading Company will be glad to manufacture additional “add-on” uniforms in your style. Additional uniform orders will be billed at the appropriate price for the quantity ordered. All individual list prices are based on quantities of 4 or more. To keep our manufacturing time fast and our cost to you low, there is a processing upcharge of 20% to the list price on orders with quantities of 1-3. Uniforms may not be added or deleted to any custom order once it has been placed into Production. Add-on orders will be considered a new order and appropriate manufacturing time and shipping will apply.
Manufacturing schedules are approximate and are based upon receipt by Cheerleading Company of your completed order and payment. Please note that orders placed between May and September are subject to additional manufacturing time. Manufacturing time does not include shipping time. Custom monogramming can add 1-2 weeks to your manufacturing time.
- Shells: 2 - 4 wks
- Warm Ups 1 - 4 wks - some non-polyester styles IN STOCK with immediate shipping available.
- Skirts 2 - 4 wks
- Tote bags - many styles IN STOCK with immediate shipping available, others 1 - 3 wks
- Campwear - many styles IN STOCK with immediate shipping available, others 1 - 3 wks
- Megaphones - most styles IN STOCK with immediate shipping available, others 1 - 3 wks
- Lettering/ Embroidery 1 - 3 wks
- Custom made Pom Pons 1-2 wks
- Mascot Costumes 2 - 4 wks
- IN STOCK Rooter Poms - Same Day Shipping
- IN STOCK Items such as briefs, socks, some bodysuits, campwear, water bottles, accessories,
- Same day or next day for most items.
- Special Order Items - some bodysuit colors, and other non-stock items 2 - 8 wks
All manufacturing schedules are estimated. We assume no liability for delays due to conditions beyond our control including delivery service delays, strikes, accidents, war or other unavoidable impediments with raw materials and supplies.
Our uniform manufacturing time is updated weekly on our website. For current uniform manufacturing time, please see Manufacturing Time.
Occasionally, we may have questions regarding your order that may require us to contact you. Your order will be put on hold until we are able to clarify such issues with you. We will make every effort to contact you in a timely manner. Please return calls or e-mails promptly to expedite production of your order.
Cheerleading Company recommends washing all uniform items using a mild using mild detergent without bleach and machine wash separately in a full tub of cold water. Remove promptly from washer when cycle is complete. Tumble dry with low heat polyester and Flexstretch items. Hang or lay flat to dry all SpiritFlex and DazzleFlex items. Do not use fabric softener on polyester garments as this may affect the soil release properties. Complete shrinkage and colorfastness cannot be guaranteed because of different laundering processes and absorbent qualities of fabric. Cheerleading Company is not responsible for garments that have been laundered incorrectly. DO NOT DRY CLEAN.
PLEASE SEE OUR CARE INSTRUCTIONS SHEET FOR MORE INFORMATION - Care Instructions PDF
CARE INSTRUCTIONS FOR SHOES: Clean with mild soapy water and a gentle brush or sponge. Air dry. Do not use harsh cleaning agents or detergents. Do not launder in a washing machine or dryer.
Please be specific when ordering lettering. Since these are custom-made, we are unable to accept returns. Spelling of names is taken directly from the Order Form. Please print clearly to insure accuracy. Cheerleading Company offers Tackle Twill lettering and Direct Monogramming. Please refer to the styles pictured in this catalog for lettering placements. For Special Lettering styles not shown in this catalog, please CALL US FIRST at 1-800-411-4105 and we will be glad to offer our professional assistance. ***Please note that special monogramming can add 1-2 weeks to you manufacturing time.
Cheerleading Company will match any previous order. If you do not see your specific style on our website or in our catalog, we are able to manufacture it for you. However, we require a sample garment to insure the closest match possible, determine retail price and manufacturing time. Please label the sample garment with team name, telephone number and mailing address so we can guarantee proper return. A minimum order of 12 uniforms is required to match a new pattern or design.
Cheerleading Company strives to maintain consistent Standard Athletic Colors with all of our merchandise. However, a slight shading difference may be noticeable with some materials under different lighting. For free color swatches, Call Us at 1-800-411-4105. Please give us specific shade of color and color code desired (ex: Royal Blue-RBL, instead of Blue).
There is a $5.00 upcharge per piece ($15.00 per complete uniform) for metallic striping and lettering.
All orders are subject to our shipping and handling fee including orders picked up here at our manufacturing facility. Please see our ground Shipping and Handling Chart and our Shipping Guidelines & Estimated Transit Time Map for In-Stock Items. All orders are shipped via UPS and Fed-Ex. We will ship via US Mail for military orders (APO and FPO Box) only. Shipments to Alaska and Hawaii are subject to additional shipping charges. Please contact us for a quote on express shipping and for shipments outside of the continental United States.
Visit our Dallas Showroom!
Do you live in or around the DFW Metroplex? Did you know that we have thousands of cheer items in stock in our Dallas warehouse?
Make an appointment to pick up your order or visit our showroom/warehouse by calling 214.343.3333. We are conveniently located in northeast Dallas, near Garland/Richardson and we offer order consultation and pick up by appointment.
SHOWROOM HOURS AND PICK UP ORDERS *Please make a note of our NEW Showroom and order pick up hours: 9:00am-3:00pm Monday-Friday. All other times by appointment only.
*All pick-up orders must be placed by phone and must be PRE-PAID in advance at the time the order is placed. Orders placed online through our website cannot be picked up. If you are picking up a large uniform order, please call ahead to make an appointment so we may have everything pulled and ready to go for you.
*Please call 214.343.3333 to make an appointment or to place your order by phone with a sales rep so your order can be pulled, packaged and ready for pick up when you arrive. Please allow up to 24 hours for order processing for pick up orders. Larger orders may have longer processing times. During our peak season from June through October, we regret that we are unable to accommodate walk-in pick up orders.
*There are a few items that we do not stock in our Dallas warehouse including Megaphones, some shoe styles and other specialty items. These items will be shipped to you and appropriate shipping fees (where applicable) will apply.
*There is a $25.00 fee for all pick up orders over $1000.00.
RETURNS AND EXCHANGES MADE IN SHOWROOM
If you need to make a return or exchange, we are happy to accommodate you quickly and efficiently with advance notice. Please call and speak with a representative to discuss your return/exchange so the new merchandise can be pulled, packaged and ready for pick up when you arrive.
Don't want to make the drive or don't have time to wait during our busiest months? Check cheerleading.com for our latest shipping discounts and free shipping offers! Our shipping fees are cheaper than gas and definitely cheaper than your time! We ship UPS and USPS and most local orders usually arrive in 1-3 business days!
Our offices will be closed for the following holidays.
- Good Friday - Closing at 2:00pm - Friday, April 14, 2017
- Memorial Day, Monday, May 29, 2017
- Independence Day, Tuesday, July 4, 2017
- Labor Day, Monday, September 4, 2017
- Thanksgiving Day, Thursday, November 23, 2017 and Friday, November 24, 2017
- Christmas, Monday December 25, 2017
- New Year's, Monday, January 1, 2018