Ordering Information & Policies
SPECIAL PACKAGE PRICING POLICY
ORDER MINIMUMS AND ADDITIONAL ADD-ON UNIFORMS
METALLIC STRIPING AND LETTERING POLICY
In order to begin production on your order, we must have the following information:
Styles and Color Placement - Please be specific when ordering. All styles listed on the Internet and in the catalog have specific color placements. Please contact us if you have any questions about color placement or colors. We are happy to send free color swatches to you to determine which color to order.
Sizing Information - Cheerleading Company recommends that the sponsor or someone with sewing experience measure team members. We suggest that you have the same person measure all team members. DO NOT HAVE INDIVIDUAL TEAM MEMBERS MEASURE THEMSELVES. Please see measuring guidelines on the internet at http://www.cheerleading.com/sizing_information.php or in our catalog. Cheerleading Company will be happy to convert your measurements into our size chart for you.
You can place your order in the following ways:
ORDER BY E-MAIL
E-MAIL: firstname.lastname@example.org 24 hours, 7 days a week
Many items are now available for purchase online 24 hours, 7 days a week
ORDER BY PHONE
CALL 1-800-411-4105 or 214-343-3333
Phone representatives are available from 9:00 to 5:00 CST, Monday-Friday
11350 Hillguard Road
Dallas, Texas 75243-8311
All orders must include full pre-payment. However, we will accept a half-down deposit on uniform orders with the balance due in two weeks or before shipment - whichever occurs first.
We accept MasterCard, Visa, American Express, Discover, Check and Money Order. Cheerleading Company will accept Purchase Orders from PUBLIC Colleges and Universities, High Schools, Jr. High Schools, Middle Schools and Elementary Schools. If you are paying by purchase order, please see our CREDIT POLICY below.
Tax Exempt Texas Residents: If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (8.25%).
Tax Exempt Oklahoma Residents: If your organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax based on your delivery address.
WEBSITE COUPON/PROMO CODES
We accept only one coupon code/promo code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined. To receive a copy of a specific promotion’s details, please submit our contact us form.
*Coupons and promo codes acquired through 3rd party sites or external channels not approved by Cheerleading.com/CC Dancewear may not be redeemable as these offers may be expired or otherwise are invalid. Please sign up for email alerts or refer to our website for the most up-to-date information on discounts, sales events, and special offers.
Cheerleading Company, Inc. will extend credit to public schools in good standing with our company. We accept official Purchase Orders from accredited public: Universities and Colleges, High Schools, Junior High Schools, Middle Schools and Elementary Schools. All Purchase Orders must be signed by an authorized school official and must be equal to or higher than the amount of the order. Merchandise must be shipped to the school address only. Accredited K-12 Private Schools and Academies along with accredited K-12 Public Charter Schools and Academies are subject to additional approval. Public schools that are not set up on a Purchase Order system may submit our "Letter of Guarantee" form. Please visit the “Forms and Catalogs” section of our website to download a copy. Please note Letters of Guarantee are still subject to approval of our Credit Department.
We must have a signed Purchase Order or prepayment in hand before we are able to begin processing your order. Manufacturing will begin on the date we receive the payment, Purchase Order or Letter of Guarantee. If we have to verify your purchase order, manufacturing will begin on the date of verification. Purchase Orders can be emailed to your sales representative, emailed to email@example.com or faxed to 214-343-5401. Please include your quote number or web order number on your Purchase Order.
Terms: All approved accounts are Net 30 days upon receipt of invoice. Late payments are subject to additional charges.
We regret that Purchase Orders or Letters of Guarantee CANNOT be accepted from the following types of groups: booster clubs, gyms, cheer and/or dance studios, Pop Warner leagues, Pee Wee leagues, private companies, schools outside of the United States of America and other groups. We are happy to accept orders from these groups, however prepayment is required before shipment.
In addition to the policies stated above, Cheerleading Company, Inc. has final approval in extending credit terms to any school.
For quick shipment, please pay with credit/debit card or money order. If your order is paid with a personal check, cashier's check or official bank check it will be held until cleared by our bank. This can take up to 10 business days.
Please note that this policy also applies to final payments made for uniforms and custom made accessories. Even if the merchandise is ready to be shipped, if final payment is made with a personal check, cashier's check or official bank check the completed order may be held up to 10 business days, to ensure that the check has cleared. We strongly urge you to make a final payment with a credit/debit card or money order to avoid a delay in receiving your goods.
Cheerleading Company will NOT accept multiple checks from individual team members on team orders. One check or money order will be accepted from each team or organization. A $35.00 service fee will be charged on ALL returned checks. A returned check on an order will cause the entire order to be pulled from production and placed on hold until payment is resolved.
SALES TAX INFORMATION
At present, you are only responsible for sales tax if your order is being shipped to the states of Texas or Oklahoma.
Tax Exempt Texas Residents: If your organization is exempt from paying sales tax, you must include your signed Texas exemption certificate with your order. Without this certificate, we are required by law to charge sales tax (8.25%).
Tax Exempt Oklahoma Residents: If your organization is exempt from paying sales tax, you must include your signed Oklahoma exemption certificate with your order. Without this certificate, we are required by law to charge sales tax based on your delivery address.
Please visit our Returns and Exchanges page here. Cheerleading Company guarantees our merchandise against manufacturing defects. We will be happy to correct any workmanship defects if we are notified within 14 days after ship date. However, if the items are custom-made to your specific requests, using your specific measurements, we are unable to accept returns or exchanges. Additionally, Cheerleading Company is not responsible for replacing uniforms that have been outgrown.
All returns/exchanges or issues regarding merchandise defects must be made within 14 days after ship date and must be accompanied by a Return Form. Please see our returns information page here if you have any questions regarding returns or exchanges. Additional shipping charges and restock fees may apply to some returns or exchanges. Please allow up to 2 weeks for processing of returns/exchanges. We will not accept returns of items not in resalable condition. Items must be returned in their original packaging.
The following items are non-returnable or exchangeable: polyester uniforms, polyester warm-ups, custom made pom pons, briefs, halftops and bodysuits (if opened) due to health code reasons, items worn or soiled, lettered items including garments, sweatshirts, shorts, bra tops and bags with tackle-twill or monogramming, custom socks, hair accessories, printed items, mascot uniforms, DVDs and CDs.
Shoe Exchanges: Shoes may only be exchanged if they are unworn. If shoes appear to be worn, they will be returned to you, and you will be responsible for payment. There is a $5.00 per pair repair fee for boxes that are damaged, have postage or tape affixed, or on which are written.
Megaphone Restock Fee: There will be a $5.00 restock fee on all megaphone returns for megaphones 13" and taller.
CANCELLATION POLICY - MADE TO ORDER ITEMS
Cancellations are not accepted for custom manufactured (made to order) items once an order has been placed into production. For example, if you have a team member who leaves your team, and her uniform and other made to order items (custom bows, poms, etc.) are already in process, we are unable to cancel her order because all uniforms and made to order items are custom made to our customer's specifications. We are also unable to cancel orders due to season or event cancellations for COVID-19 or other reasons as custom order processes such as striping and cutting begin once an order is processed. We are able to accept returns on any unworn/unused in-stock items in accordance with our return policy above.
FIT AND ALTERATIONS
1. Cheerleading Company garments are manufactured to standard sizing charts. Measurements are taken to determine which standard size will be the best possible fit. Garments are not manufactured to fit an individual's exact measurements. We are able to customize back length and skirt length on most garments at no extra charge.
2. Cheerleaders Grow! Hold fittings as close to the time of ordering as possible, and take potential growth into account when determining the size to order. Bonus: We offer a generous seam allowance on most garments to allow for easy alterations if needed. Most garments can be let out almost to the next size.
3. As with any standard-size garment, some alterations may be necessary for the best fit. Alterations and alteration costs are the sole responsibility of the purchaser. Cheerleading Company does not provide alterations.
As our garments are hand sewn, there may be small tolerances in the length and width of garments. Garments may measure up to +/- 1/2" of the specified length and +/- 1/2" of the specified bust/chest or waist size.
We highly recommend our convenient FIT KITS for sizing.
SPECIAL PACKAGE PRICING POLICY: Including Classic, In Stock and Bow to Toe Packages
In order to take advantage of special quantity pricing available, each package selection must have same style and color placement.
ORDER MINIMUMS AND ADDITIONAL UNIFORM ORDER POLICY: MADE TO ORDER UNIFORMS
A minimum order of 4 is required for all made-to-order garments and packages. We are unable to process individual orders for any made-to-order item. Additional or fill-in uniforms to match exactly an already fulfilled team order may be purchased for a 30% less-than-minimum upcharge and addtional manufacturing time will apply. A minimum of 6 applies to all CC Fusion garment orders, and fill-ins of less than 6 will not be accepted. Uniforms may not be added or deleted to any custom order once it has been placed into Production. Add-on orders will be considered a new order and appropriate manufacturing time and shipping will apply. Minimums for CC Fusion, monogramming, rhinestones, screenprint, and vinyl apply for all new and add-on orders.
MANUFACTURING & SHIPPING SCHEDULE
IMPORTANT DELIVERY INFORMATION:
Please be aware that all manufacturing and delivery schedules are ESTIMATED and are subject to change. While our goal is to deliver your order to you as quickly as possible, there may be supply chain delays for some of our items. We will make every effort to notify you of any delays, if they happen, as soon as we have the information. Orders placed between May-September may have additional processing and manufacturing time. We thank you in advance for your flexibility and patience.
In stock items are available for immediate shipment. Manufacturing schedules are approximate and are based upon receipt by Cheerleading Company of your completed order and payment. Please note that orders placed between May and September are subject to additional manufacturing time. Monogramming, rhinestones, CC Fusion lettering, specialty striping, and specialty lettering can add additional manufacturing time. Please current manufacturing schedules here, updated weekly. Manufacturing time does not include shipping time.
All manufacturing schedules are estimated. We assume no liability for delays due to conditions beyond our control including delivery service delays, strikes, accidents, war, global pandemics, or other unavoidable impediments with raw materials and supplies.
Our uniform manufacturing time is updated weekly on our website. For current uniform manufacturing time, please see Manufacturing Time.
Occasionally, we may have questions regarding your order that may require us to contact you. Your order will be put on hold until we are able to clarify such issues with you. We will make every effort to contact you in a timely manner. Please return calls or e-mails promptly to expedite production of your order.
Cheerleading Company recommends washing all uniform items using a mild using mild detergent without bleach and machine wash separately in a full tub of cold water. Remove promptly from washer when cycle is complete. Tumble dry with low heat polyester and Flexstretch items. Hang or lay flat to dry all SpiritFlex and DazzleFlex items. Do not use fabric softener on polyester garments as this may affect the soil release properties. Complete shrinkage and colorfastness cannot be guaranteed because of different laundering processes and absorbent qualities of fabric. Cheerleading Company is not responsible for garments that have been laundered incorrectly. DO NOT DRY CLEAN.
PLEASE SEE OUR CARE INSTRUCTIONS SHEET FOR MORE INFORMATION - Care Instructions PDF
CARE INSTRUCTIONS FOR SHOES: Clean with mild soapy water and a gentle brush or sponge. Air dry. Do not use harsh cleaning agents or detergents. Do not launder in a washing machine or dryer.
LETTERING AND MONOGRAMMING
Please be specific when ordering lettering. Since these are custom-made, we are unable to accept returns. Spelling of names is taken directly from the Order Form. Please print clearly to insure accuracy. Cheerleading Company offers Tackle Twill lettering and Direct Monogramming. Please refer to the styles pictured in this catalog for lettering placements. For Special Lettering styles not shown in this catalog, please CALL US FIRST at 214.343.3333 and we will be glad to offer our professional assistance. ***Please note that special monogramming can add 1-2 weeks to you manufacturing time.
NEED TO MATCH A PREVIOUS ORDER?
Cheerleading Company will match any previous Cheerleading Company order. See "ORDER MINIMUMS" section above for ordering minimums of Cheerleading Company designs. Cheerleading Company does not duplicate designs of other manufacturers. However, Cheerleading Company's on-site staff of designers may be able to custom-design a uniform that will meet your requirements. Our minimum order quantity is 12 uniforms new custom patterns or designs. Additional manufacturing time applies.
Cheerleading Company strives to maintain consistent Standard Athletic Colors with all of our merchandise. However, a slight shading difference may be noticeable with some materials under different lighting. For free color swatches, call Us at 214.343.3333 or submit our contact us form. Please give us specific shade of color and color code desired (ex: Royal Blue-RBL, instead of Blue).
METALLIC STRIPING AND LETTERING POLICY
There is a $5.00 upcharge per piece ($15.00 per complete uniform) for metallic striping and lettering.
SHIPPING AND HANDLING
All orders are subject to our shipping and handling fee including orders picked up here at our manufacturing facility. Please see our ground Shipping and Handling Chart and our Shipping Guidelines & Estimated Transit Time Map for In-Stock Items. All orders are shipped via UPS and Fed-Ex. We will ship via US Mail for military orders (APO and FPO Box) only. Shipments to Alaska and Hawaii are subject to additional shipping charges. Please contact us for a quote on express shipping and for shipments outside of the continental United States.
PICK UP ORDERS (DFW AREA)
Due to the current status of the COVID-19 pandemic, our Dallas showroom is temporarily closed. Please order online using promo code SHOWROOM or call us and we will gladly ship your order to you.
RETURNS AND EXCHANGES
If you need to make a return or exchange, we are happy to accommodate you quickly and efficiently with advance notice. Please call and speak with a representative to discuss your return/exchange.
Our offices will be closed for the following holidays.
- National Sales Meeting, Friday, January 27, 2023
- Memorial Day, Monday, May 29, 2023
- Independence Day, Observed Tuesday, July 4, 2023
- Labor Day, Monday, September 4, 2023
- Thanksgiving Day, Thursday, November 23, 2023 and Friday, November 24, 2023
- Christmas, Monday December 25, 2023
- New Year's, Monday, January 1, 2024