Careers

Join Our Team – Shaping the Future of the Spirit Industry

For over 25 years, Cheerleading Company, Inc. has been a recognized leader in the spirit industry, crafting innovative products and setting the standard for excellence. As we continue to grow and evolve, we're looking for passionate, talented individuals to join our team and help us build the future of the industry. If you're ready to be a part of a dynamic, positive environment, we want to hear from you. Explore our career opportunities and discover how you can make an impact with us!

Jobs Available

CUSTOMER SERVICE SPECIALIST

Cheerleading.com/CC Dancewear is seeking an energetic candidate to fill the position of Customer Service Specialist. If you are a positive, motivated and detail-oriented team player who communicates effectively and problem solves by using critical thinking skills, this could be the position for you.
Job Overview: As a Customer Service Specialist, you must have excellent phone and computer skills, as well as be a critical thinker and be empathetic to customers.

Responsibilities for this position include but are not limited to:

• Maintain customer relationships by navigating challenges and helping with all customer needs.
• Assist customers with general ordering needs, updates and/or questions.
• Field incoming calls and e-mails, as well as support customer needs.
• Possess a complete understanding of pricing and estimate models.
• Handle overflow sales calls.
• Demonstrate the ability to carry on a business conversation with teachers, coaches, gym owners and other important decision makers.
• Become familiar with school district purchasing and bid practices.
• Build trust, value others, communicate effectively, drive execution, focus on the customer, collaborate with others, solve problems creatively and demonstrate high personal and professional integrity.
• Maintain professional relationships that meet company core values.
• Proactively establish and maintain effective working relationships with all supporting departments.

The ideal candidate is a team player with strong listening skills. They must posses excellent communication skills, both written and verbal. Critical thinking skills and the ability to solve problems in the moment are key attributes for this candidate. They are a self-starter with a strong sense of urgency and time management skills, as well as organizational skills. They will posses patience and grace with self, others and technology. Having the ability to de-escalate heightened customer situations is a must. Previous customer service experience is required. Salesforce experience and knowledge of the cheer and dance industry is a plus!

About Cheerleading.com

Cheerleading.com/CC Dancewear is a leader in the cheerleading and spirit industry. We pride ourselves in offering our customers the best in Quality, Value, and Service, which is reflected within all departments of the company. Cheerleading.com/CC Dancewear offers competitive salaries and a benefits package. This is a full-time hourly (Monday-Friday) on-site position located in northeast Dallas, TX. Cheerleading.com/CC Dancewear is a non-smoking workplace.

How to Apply

To respond to this opportunity, please email your resume to jobs@cheerleading.com.